Terms and Conditions

TERMS AND CONDITIONS

This website is operated by Weft Blown Ltd which is a company registered in Scotland, company number SC601570, and is registered at 17 Ailsa View, West Kilbride, North Ayrshire, Scotland, United Kingdom, KA23 9GA. Our online store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

By visiting our site and/or buying something from us, you agree to be bound by the following terms and conditions. These terms apply to all users of the site, please read them carefully before accessing or using our website. If you do not agree to all the terms and conditions of this agreement, then you may not use the website.

GENERAL CONDITIONS

In using our site, you agree to provide current, complete and accurate billing and shipping information for all purchases made at our store and that your use of, or inability to use, the service is at your sole risk. 
We reserve the right to refuse service to anyone for any reason at any time (for example, card transactions flagged as potentially fraudulent by our card processing provider or one or more unreasonable credit card/PayPal chargeback claims).  In the event that we make a change to or cancel an order we will attempt to contact you with the information you have provided.

OUR PRODUCTS AND SERVICES

Our Products are sold subject to their product descriptions.  We take care that these are as accurate as possible but occasionally they may contain inaccuracies, omissions or typographical errors. Likewise these may affect promotions, offers, product shipping charges, transit times and availability. As such all of the information on this website, including product descriptions, may not always be accurate when you place an order. In such cases we will try and contact you to resolve the issue but we reserve the right to: correct any errors, inaccuracies or omissions; change or update information; withdraw the product from sale or cancel orders without prior notice. We are not responsible if information made available on this site is not accurate, complete or current as we are reliant on information from our suppliers as to product specification or production timescales which may change without us being informed. From time to time we may change the design and specification of our products, and product descriptions and prices are subject to change without notice. We may also withdraw products from sale without notice. We try and deliver the best service we can but occasionally we may need to take the site offline for maintenance or updates.

All handwoven items are designed and woven by Angela Sewell. We do not copy others’ designs and each item produced is an original design.

All the images and descriptions of our handwoven products are intended to give a representation of the products in that range. Slight variations in colour may  occur. Commissioned pieces may be based on a previous design but will rarely be identical due to differences in yarn, colour batches, and the uniqueness of a handmade product.  Please contact us if you would like further information about any item.

We are unable to sell Louët products to the following countries due to exclusive local dealer arrangements within these territories; USA, Canada, Switzerland, South Korea and Japan.

PROMOTIONAL DISCOUNT CODES

We may on occasion offer or advertise a discount code for use on our online store. Discount codes are time limited. We also reserve the right to cancel any current discount codes without notice.

MAKING A PURCHASE

We are currently unable to sell directly to Switzerland, South Korea, Japan, USA and Canada due to our contractual agreements with Louët. If you would like to order any of our other products and you live in these countries then please email us sales@weftblown.com and we can send you an invoice for your order.
Weft Blown accepts all major credit and debit cards including Visa, Mastercard, American Express, Maestro, Solo and Electron. We also accept payments via Paypal and Apple Pay. For retail purchases with a value of over £1000 the preferred payment method is by direct bank transfer (BACS) but card and PayPal payment will also be accepted. All purchases made by wholesale customers are to be paid for by BACS unless another payment method has been agreed in advance.

Prices are indicated in British pounds sterling.  Our online store also features a function to display and make payment in Euros and a number of other European currencies at the current exchange rate on the day. Our website will identify your local currency based on your IP address and will present you with the option to switch the sites to your local currency if you wish to do so. Otherwise, payment in pound sterling from foreign currency bank accounts will be subject to the exchange rate to British pounds Sterling and any bank fees that are applied by your bank or credit card company. If you make payment in your local company fees should be lower or possibly not applied at all. For customers outside of the UK we are also able to accept bank wire payments in Euros - please contact us with details of your order and we will provide you with our bank details.

You may contact us via mail, e-mail or telephone to place your order and we will advise on availability of products and payment options. 

For purchases made directly through our online store your method of payment will be charged at the time of purchase. 

You will receive a confirmation e-mail to indicate that your order has been received. If there is a problem in processing your order or any items you have ordered are currently out of stock, we will contact you as soon as possible to discuss the situation.

If you contact us regarding your purchase in advance we can send you a digital invoice that will allow you to complete payment once we advise we can ship your order.

The price charged is the price published on our website at the time you made your order. Weft Blown reserves the right to alter prices with immediate effect.  Weft Blown is VAT registered; our VAT number is GB 267926947.

FLOOR LOOM PURCHASES

The price we quote you is valid for a period of 4 weeks unless otherwise stated.  To place a floor loom order we require a minimum 10% non-refundable deposit with the total balance to be paid before the loom is shipped.  Alternatively you can pay the full amount at the time of placing the order and we are also able to split payment up to 3 instalments. The full balance has to be paid before the loom can be shipped to you.  For floor loom orders final payment should be made by direct bank transfer (BACS), credit/debit card or via PayPal.  For confirmed orders we will send you an email invoice that contains details of all the items ordered, total prices and instructions on how to make a BACS secure payment or if you wish to make payment by debit or credit card then a link to a secure payment page on our online store will be provided.

Delivery timescales: We will need confirmation with the factory what the current timescales are for shipping your loom.  As the looms are made in batches there are periods when we have to wait for production to be completed before orders can be fulfilled.  Please note that floor loom delivery may take up to 14 weeks, but can also be quicker than this if orders are placed part way through or at the end of a production run.  If delivery is delayed due to factors beyond our control (such as interuption to global trade, pandemic etc) for a period of 22 weeks or more then we will offer you the option of cancelling your order and will refund all payments made by you up until that point, including the 10% deposit.

If for any reason you are not happy with your order please contact Weft Blown in the first instance to discuss the matter and so that a resolution can be sought.  We strive to provide you with the highest quality equipment and will work with our suppliers to ensure complete customer satisfaction.  Floor loom returns can only be accepted in the case of product fault which cannot be resolved to the customers satisfaction, once fully agreed with Weft Blown in advance of the return. Please be aware that as these looms are made to order, the standard distance selling guidelines are exempt. Therefore we are unable to accept returns of floor looms in the event of a change of mind following delivery.

CREDIT CARD SECURITY

Weft Blown Ltd's store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify servers are based in the U.S.A. They store your data on a secure server behind a firewall. By ordering through Weft Blown's website you agree to having your information stored on Shopify's server. Shopify Inc also provides a secure purchasing platform that is fully certified as compliant to the Payment Card Industry Data Security Standard (PCI DSS). 

Debit and credit card information is always encrypted during transfer over digital networks and Weft Blown does not hold and cannot access any customer debit or credit card information.  All reasonable steps have been taken to provide a secure and PCI DSS compliant online store.  However, we cannot guarantee the security of any data you disclose online and we are dependent upon the security systems put in place by our host provider. You accept the inherent security risks of providing information and purchasing online over the Internet and will not hold us responsible for any breach of security unless this is demonstrated to be due to our negligence.

SHIPPING AND DELIVERIES

Shipping charges are indicated at the point of purchase and are also set out in our schedule of shipping rates available on our website. 

Orders to UK destinations are shipped by either Royal Mail 1^st Class, Parcel Force 24 or DHL for larger items. All items sent outside the UK are shipped via  DHL. 

If items are in stock we aim to have them dispatched within 5 working days of receipt of payment.  If items are back-ordered we will contact you following placement of your order to advise when we expect shipment. Where part of an order consists of both back-ordered items and in-stock items we will await for all items to be available before we ship.  Should you require the in-stock items immediately then please contact us to arrange separate shipping, which may be subject to additional postage fees.  We will consider on a case-by-case basis whether additional shipping charges are required for split-deliveries. Timescales for the availability of back-ordered weaving, spinning and carding equipment is dependent upon our suppliers.  You have the option to cancel an order for any items not in stock.

On occasions we may arrange for your purchase to be sent to you directly from the manufacturer or supplier.  All orders sent directly from the manufacturer or our suppliers will be sent via DHL, FedEx or another courier service. All orders are insured to the point of delivery, however, Weft Blown cannot be held responsible for deliveries arranged and procured by third-parties (i.e. the manufacturer).

All parcels are insured to the point of delivery. You can choose to have your order delivered to a separate address from your billing address. 

Please be aware that floor loom deliveries are to kerb-side only and the delivery driver is not responsible for moving your loom indoors. These looms are delivered in a number of heavy boxes up to 40kg in weight and it is the recipients responsibility to ensure they have a suitable location at their shipping address to place the loom, a safe route to transport the delivery from outside into the property, and arrange for a second person to be present to assist with moving the delivery indoors as required.

We must be informed of any items lost in transit or otherwise missing from your delivery within 10 days of the shipping date (UK customers) and 15 days (non-UK customers).

CUSTOMS DUTY

All items shipped outside of the UK are zero-rated for VAT and delivered with tax and duty unpaid. The recipient is responsible for paying any import VAT, customs charges or other duties incurred in purchasing and importing an item from the UK. This applies to all international orders including to customers in the EU.

ORDER CANCELLATION

If you wish to cancel your order with Weft Blown Ltd then please do contact us in the first instance. You must cancel your order within 14 days of receiving your order. To cancel your order please email sales@weftblown.com or phone +44 (0)7930 657900.

The goods must be returned unused in their original packaging to receive a full refund. If the goods are not in this condition then you will receive a partial refund.

RETURNS - ONLINE

If you wish to return an item to us you must contact us at sales@weftblown.com to arrange the return. This way we can arrange the best way to process the return through for you and send you our address details.

Weft Blown Ltd strives to ensure that every item is what you were looking for and products are sold subject to their descriptions. However, if you have any problems at all with the delivery or the item itself then please contact us.  We only replace items if they are defective or damaged.

Refunds or exchanges will only happen once the item has been returned to Weft Blown within 14 days of being in contact about the issue.  We will not refund items after 14 days of the customer receiving the goods (30 days for international orders) and will offer an exchange for another item/items of equal value instead or issue you with store credit in the form of an email gift voucher. We reserve the right to offer exchange or store credit for less than the original purchase price if the items are returned damaged, in noticeably worn/used condition or without original packaging and instructions where applicable.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.  If we accept the return then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If you haven’t received a refund within 5 working days, check first with your bank and/or credit card provider prior to contacting us.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed or mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to the recipient later, we will send a refund to the gift giver.

The buyer pays postage for any returns except where a faulty product is being returned.  Once the return has been received the original amount for the item will be reimbursed, along with the return postage for faulty items. To complete your return, we require a receipt or proof of purchase.

If you are shipping a returned item over £100 in value then we recommend using a trackable shipping service or purchase shipping insurance. We cannot guarantee that we will receive your returned item.

RETURNS - IN STORE

As we are now closed to the public you must email us at sales@weftblown.com so we can arrange to return with you.

If you have bought an item in person at our shop or at a show then you have legal rights under normal consumer law which includes the right to claim a refund, replacement, repair and/or compensation where the goods are faulty or misdescribed. If this is the case then please return the item to us and we will either exchange the item, refund you or offer you a credit note.

In addition to your legal rights, we also allow you to return goods if you simply change your mind. Please return the unused goods to us with the original till receipt and in the original packaging within 14 days and we will offer you an exchange or a credit note. Please note that we cannot offer a cash refund for unwanted items bought in store; exchange or credit note only.

PRIVACY POLICY, COOKIES AND LINKS

For full details on our Privacy Policy, Cookies and Links please visit our Privacy Policy page.

COPYRIGHT AND INTELLECTUAL PROPERTY

All handwoven work and handwoven products displayed on this site are copyright of Angela Sewell.  All images are copyright of either Angela Sewell, Jeni Reid, Ashford, Louët, Glimåkra, Schacht, Hazel Rose Looms or one of our other suppliers.

No part of the site or its content may be reproduced or distributed without our written permission.

ADDITIONAL POLICIES

If you have allergies or intolerances to natural fleece, fibre, or any other materials then please do let me know in advance to ensure that you will not be exposed to any allergens.

CONTACT US

If you contact us by phone the call will cost the rate for a mobile phone call as charged by your provider.

Questions about the Terms of Service should be sent to us at info@weftblown.com.